78a Penny Street, Lancaster, LA1 1XN

01524 63021

Visit the shop Monday - Saturday

09:30 - 17:30

Your Data

What we collect

Single Step collects personal indentification information such as your Name & Email Address.

How we collect

The data we collect is directly provided by yourself when using our contact form. We record your name and email address purely to facilitate dealing with your enquiry and any follow up contact required as a result.

Third Party Tracking

We use “Google reCAPTCHA” (hereinafter referred to as “reCAPTCHA”) on our websites. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

The purpose of reCAPTCHA is to determine whether data entered on our websites (e.g. information entered into a contact form) is being provided by a human user or by an automated program. To determine this, reCAPTCHA analyses the behaviour of the website visitors based on a variety of parameters. This analysis is triggered automatically as soon as the website visitor enters the site. For this analysis, reCAPTCHA evaluates a variety of data (e.g. IP address, time the website visitor spent on the site or cursor movements initiated by the user). The data tracked during such analyses are forwarded to Google.

The reCAPTCHA analysis runs entirely in the background. Website visitors are not alerted that it is underway.

The data is processed on the basis of Art. 6 Sect. 1 lit. f GDPR. It is in the website operators legitimate interest, to protect the operator’s web content against misuse by automated industrial espionage systems and against SPAM.


At this time Single Step does NOT use your information for Marketing purposes and will not send you advertising material. Contact informaton gathered is used purely for the purpose for which it was provided.

Use of Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

Single Step uses cookies so that we recognize you on our website and remember your previously selected preferences. These could include your acceptance of our cookie policy, reCapure authorisation and use of our online store. A mix of first-party and third-party cookies are used.

Managing Cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result

Your Rights

Single Step wants you to be fully aware that you have full data protection rights over your data. As such you have the following:

A right to access - you have the right to request copies of any personal data we have on you.

The right to rectification - If you believe any of the data we have to be inaccurate or incomplete you have the right to request we update the information accordingly.

The right to erasure - You have the right to request Single Step erase the data we hold on you, under certain conditions.

The right to restrict and/or object to processing - You have the right to request Single Step restrict how your data is processed and/or object to our processing of the data,under certain conditions.

The right to data portability - You have the right to request Single Step transfer the data we have collected to another organisation or directly to you, under certain conditions.

Policy of other websites

The Single Step website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Single Step keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated 11 June 2020.

How to contact us

If you have any questions about Single Step's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us using the contact details at the top of the page or our contact form.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Single Step has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office using the information at the following link: https://ico.org.uk/make-a-complaint/